Support Center

Find answers to your questions and get help using Free3DModel's AI-powered 3D search platform

FAQ

Common questions and answers

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Tutorials

Step-by-step guides

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Contact Us

Get personalized help

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Frequently Asked Questions

🤖 AI Search & Platform

How does the AI search work?

Our AI search uses advanced vector embeddings and semantic understanding to match your queries with relevant 3D models. You can search in natural language, multiple languages, and even describe what you're looking for conceptually.

What languages does the AI search support?

The AI search supports over 100 languages including English, Spanish, French, German, Chinese, Japanese, Korean, Russian, Arabic, and many more. The system automatically detects your language and provides relevant results.

How accurate are the search results?

Our AI achieves over 95% accuracy in matching search queries to relevant models. The system continuously learns from user interactions to improve result quality.

📁 Downloads & Usage

Are all models free to download?

Yes, all models on Free3DModel are available for free download. However, each model may have different licensing terms, so please check the license before using them in your projects.

What file formats are supported?

We support all major 3D formats including GLB, GLTF, FBX, OBJ, 3DS, DAE, PLY, and STL. Models are optimized for use in Blender, Unity, Unreal Engine, and other popular 3D software.

Can I use these models commercially?

Many models are available for commercial use, but licensing terms vary by model. Always check the specific license information on each model's page before using it in commercial projects.

🔧 Technical Support

The model preview isn't loading. What should I do?

Try refreshing the page or clearing your browser cache. If the issue persists, the model file might be corrupted or temporarily unavailable. Please report it to our support team.

Download is slow or failing. How can I fix this?

Our global CDN ensures fast downloads worldwide. If you're experiencing slow speeds, try switching to a different network or download during off-peak hours. For persistent issues, contact support.

The model has issues when imported. What's wrong?

Ensure your 3D software supports the file format. Some models may require specific import settings or additional textures. Check the model's description for any special requirements.

👤 Account & Privacy

Do I need an account to download models?

No, you can browse and download models without creating an account. However, creating an account allows you to save favorites, track downloads, and receive personalized recommendations.

How do you protect my privacy?

We take privacy seriously and follow strict data protection policies. We only collect necessary data to improve our services and never sell personal information. See our Privacy Policy for details.

Can I submit my own 3D models?

We're currently developing a user submission system. If you're interested in contributing models, please contact us at contribute@free3dmodel.com for early access information.

Tutorials & Guides

1

Getting Started

  • • How to search for 3D models
  • • Understanding AI search features
  • • Filtering and sorting results
  • • Preview and download models
2

Advanced Search

  • • Using semantic search queries
  • • Multi-language search tips
  • • Contextual search examples
  • • Search optimization techniques
3

Using Models

  • • Importing into Blender
  • • Unity/Unreal Engine setup
  • • Texture and material handling
  • • Optimization best practices
4

Troubleshooting

  • • Common import issues
  • • File format compatibility
  • • Performance optimization
  • • Error resolution guide
5

Best Practices

  • • Model selection criteria
  • • License compliance
  • • Quality assessment
  • • Project organization
6

API Usage

  • • API documentation
  • • Authentication setup
  • • Rate limits and quotas
  • • Integration examples

Need Help?

Email Support

Send us your questions and we'll get back to you within 24 hours.

Contact Us

For urgent issues or technical problems, contact us at support@free3dmodel.com